Heart to Heart Counseling with Dr. Lou
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Heart to Heart Counseling with Dr. Lou
  • Home
  • About
  • Services
  • FAQ
  • Contact
  • Schedule

Frequently Asked Questions

FAQs

Where are you located?

I’m located in the Taunton area, but I provide online therapy services to clients throughout Massachusetts and Rhode Island. My practice includes a clear cancellation policy, and I discuss therapy fees during the first therapy session. I also accept various insurance plans to accommodate your needs.

How does online therapy work?

Sessions are conducted via a secure, HIPAA-compliant platform, allowing you to attend online therapy in Massachusetts from the comfort of your home. After completing the preliminary paperwork for your first therapy session, you’ll receive a confirmation email that includes a secure session link to join the virtual meeting room, along with details about our cancellation policy and therapy fees, as well as information regarding insurance acceptance.

Do you offer in-person sessions?

No. At this time, I offer online therapy in Massachusetts only, which makes scheduling your first therapy session more flexible and convenient for your lifestyle. Additionally, my cancellation policy is designed to accommodate your needs, and I also provide information on insurance acceptance and therapy fees during our sessions.

Do you accept insurance?

Yes, I currently accept several insurance plans, including Aetna, Blue Cross Blue Shield of Massachusetts, Blue Cross Blue Shield of Rhode Island, Cigna, and Optum. For those interested in online therapy in Massachusetts, I also provide superbills that you can submit for out-of-network reimbursement. Additionally, please review the cancellation policy prior to our first therapy session to understand any potential therapy fees.

What are your fees?

Initial Intake Session: $170 for your first therapy session. 50-60 Minute Sessions: $150. Please note that all therapy fees are due at the end of each session. For those interested in online therapy in Massachusetts, we also have a clear cancellation policy and information regarding insurance acceptance.

What is your cancellation policy?

At Healing and Learning Counseling, we have a clear cancellation policy to ensure smooth scheduling. Our policy includes a $75 fee for no-shows. The fee is waived for the first therapy session if you cancel late, but subsequent late cancellations will incur a charge of $75 per missed session. We also accept various insurance plans, and we offer convenient online therapy in Massachusetts to make accessing your sessions easier.

What can I expect during my first appointment?

During our first therapy session, we will focus on getting to know each other. We’ll discuss your background, what brings you to therapy, your goals, and what you hope to achieve through our work together. Additionally, I will inform you about our cancellation policy, insurance acceptance, and therapy fees, ensuring you have all the information you need for online therapy in Massachusetts.

How long do I need to be in therapy?

The length of therapy can vary based on your individual needs. Most clients typically attend their first therapy session and continue with weekly sessions for around six months. As progress is made, the frequency may be adjusted. Whether you’re an individual or a couple, we’ll customize the process to align with your unique goals. Additionally, we have a clear cancellation policy and accept various insurance plans to help manage therapy fees. For those interested in convenience, we also offer online therapy in Massachusetts.

How can I book a session?

You can schedule your first therapy session via: Email, Phone or text, or through the client portal if you're an existing client. Please be aware of our cancellation policy and insurance acceptance details when booking your appointment. We also offer online therapy in Massachusetts, and information regarding therapy fees is available upon request.

What’s the best way to contact my therapist?

The best way to reach me is by email. I typically respond within 24 hours. If you are experiencing a mental health crisis, please call 911 or go to your nearest emergency room. For those attending their first therapy session, I recommend reviewing our cancellation policy beforehand. If you’re an existing client, please use the client portal for any inquiries about therapy fees or insurance acceptance. Additionally, I offer online therapy in Massachusetts for those who prefer that option.

Is therapy confidential?

Absolutely. I use HIPAA-compliant tools for all sessions, including your first therapy session, as well as phone communications, emails, and documentation to ensure your information is kept private and secure. I also provide clear information on our cancellation policy, insurance acceptance, and therapy fees, making it easier for you to access online therapy in Massachusetts.

Frequently Asked Questions Regarding Online Therapy Services

Healing and Learning Counseling

617-306-0560

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